We want your pets experience to be a pleasant and enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best efforts, we will make every effort to make it a positive experience.
Aggressive or Dangerous Pets: Owners must inform Dames & Sires if your pet bites, has bitten, or is aggressive toward people, other pets or specific grooming procedures. Muzzles or an e-collar may be used if necessary. If at anytime we feel we cannot groom your pet safely, we have the right to refuse/stop services for the pet at any time before or during the grooming process.
Health or Medical Problems: Grooming procedures can be stressful, especially for senior pets or pets with health problems. If your pet has any medical or physical conditions, it is your responsibility to inform Dames & Sires of this upon check-in. If fleas or ticks are found during grooming process, your pet will be treated with a flea & tick shampoo to kill the parasites. We strongly suggest you have your pet tested for Lyme disease.
Please note these parasites are a health hazard to your pet as well as humans.
Matted Pet Release: Matted coats and excessive undercoats cause a variety of health problems for your pet. Matted fur does not allow air circulation to the skin, causing hot spots, bacterial and fungal infections. Mats are very difficult to remove and can be very painful and will require the pet to have a short clip or be shaved down. After effect of mats removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows back sufficiently enough to protect the skin.
Accidents: There is always the possibility an accident may occur. Grooming equipment is very sharp, even though extreme caution and care in all situations is used, possible problems could occur including cuts, nicks, scratches, quicking of toenails., etc. In most cases this can happen when a pet is wiggling or moving around.